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Technology is leveling the playing field by creating disruptive business models. Increasing consumer sophistication is forcing the pace of business innovation. Armies of people entering the global talent and consumer markets are creating vast new opportunities across the financial supply chain. The plummeting cost of information processing is leading to an information glut.
Clearly, it is not business as usual.
To succeed in this flat world , companies must shift operational priorities so they can focus on:
- Being the China Price, instead of dreading it or simply reacting to it
- Building loyalty through faster innovation, because service quality is just a hygiene factor
- Making money from information, instead of spending money on it
- Winning in the turns, instead of limiting themselves to winning in the straightway
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