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The cost of acquiring a new customer is five times the cost of retaining an old one. And hence it is important that your customer interaction is managed in the best possible way. Customer Interaction Services at e.Soft are tailored to provide superior customer interaction and hence leverage every customer relationship to the fullest. Our portfolio includes a whole gamut of customer facing offerings including 24/7 customer support through voice (in-bound and out-bound calls), e-mail and web mediums, telemarketing services and telemarketing outsourcing, technical support services and employee IT helpdesk services. We serve multiple industries including insurance, banks, financial services companies, retailers and OEM's.

 

Click on the links below to view each service offering in detail: Customer Support Services

 

 

Benefits

The key benefits of using our customer interaction services include: Improved customer service levels

 

 

 

Customer Support Services

Our customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 basis. Examples of this include customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation status etc