The cost of acquiring a new customer is five times the cost of retaining an old one. And hence it is important that your customer interaction is managed in the best possible way. Customer Interaction Services at e.Soft are tailored to provide superior customer interaction and hence leverage every customer relationship to the fullest. Our portfolio includes a whole gamut of customer facing offerings including 24/7 customer support through voice (in-bound and out-bound calls), e-mail and web mediums, telemarketing services and telemarketing outsourcing, technical support services and employee IT helpdesk services. We serve multiple industries including insurance, banks, financial services companies, retailers and OEM's.

Benefits

• Reduced customer support/marketing costs
• Higher sales conversion rate
• Enhanced flexibility to manage service peaks and troughs, product lifecycles
• Homogeneous, clearly defined processes across geographies
• Greater coverage and number of interactions with customers