Customer Service and Back Office Operations
In addition to a good product, the modern consumer demands excellent, round-the-clock customer services. Our extensive experience across multiple categories & channels helps us develop processes for operational excellence. We utilize this experience to enhance the end customer’s experience while reducing costs for our clients. Our solutions include 24/7 live chat, voice and email customer support, orders management including disputes, returns & refunds, brand/category management and resolving pre & post sales business issues.
With our 24/7 solutions you get
- Reduced costs and improved business efficiency
- Improved customer satisfaction rating
- Insightful, data-driven recommendations for process improvement
- 100% service level compliance to enhance brand value