Customer Service and Back Office Operations

In addition to a good product, the modern consumer demands excellent, round-the-clock customer services. Our extensive experience across multiple categories & channels helps us develop processes for operational excellence. We utilize this experience to enhance the end customer’s experience while reducing costs for our clients. Our solutions include 24/7 live chat, voice and email customer support, orders management including disputes, returns & refunds, brand/category management and resolving pre & post sales business issues.

With our 24/7 solutions you get

  • Reduced costs and improved business efficiency
  • Improved customer satisfaction rating
  • Insightful, data-driven recommendations for process improvement
  • 100% service level compliance to enhance brand value