Customer Service and Back Office Operations

In addition to a good product, the modern day consumer demands excellent, round-the-clock customer service. We utilize our diverse category experience to develop processes for achieving operational excellence and enhanced customer experience, reducing costs.

Our customer service solutions and back office support services include –

  • 24/7 live chat
  • Voice and email customer support
  • Order management – disputes, returns, refunds
  • Brand/Category management
  • Resolving pre and post sales business issues
  • Reduced costs and improved business efficiency
  • Improved customer satisfaction rating
  • Insightful, data-driven recommendations for process improvement
  • 100% service level compliance to enhance brand value