Advantages include:

• Customization: e.Soft will customize the software screens and fields to support users' unique call process. 
  
  
• Frequently Used Protocols: This option presents a pick list of the "top 15 or 20" protocols of your choosing. This time-saving feature can be changed as needed to reflect seasonal variations.
  
  
• Medication/Dosage Calculator: When OTC medications are recommended within Care Advice, the nurse can access the software's dosage calculator - saving time while enhancing accuracy.
  
  
• Quick-entry screens: This is for call registration by a non-clinician. If your organization chooses to implement this call flow to improve service standards, the software fully supports it. Call queues can bridge multiple databases and/or be filtered by role and service line.
  
  
• On-call Schedule Automation: The software supports automated on-call schedule imports, allowing practices to send any updates to the on-call form via email and reducing manual maintenance.
  
  
• Analysis and QA Reports:  The software can report on every data element collected.  Analysis of outcomes, referral rates, protocol usage, and operational performance is included in a comprehensive Management Report module.