e.Soft Technologies - Software Development Companye.Soft Technologies - Software Development Company
e.Soft Technologies delivers responsive, proactive, and personalized customer support across multiple marketplaces and local regions like NYC. Such solutions place businesses in a position where orders can be managed effectively, product returns are reduced, and customer experience is managed in the best way possible.
Automation is one element of it, but customer satisfaction is achieved through humane, emotional communication. At e.Soft, we offer instant personalized customer support through phone, email and live chat—solving customer problems without any scripts or volume-delays.
Be it a technical question or a question on the product, our experts make each chat sound personal and meaningful.
Today’s customers shop across platforms—and expect support wherever they go. That’s why we offer full-service assistance across Amazon, Shopify, Flipkart, and other marketplaces, including:
This ensures that your brand stays consistent, no matter where your customers are.
Explore our omnichannel eCommerce solutions
Your local customers need more than generic service—they need a customized, in-the-moment experience. That’s why e.Soft provides:
This isn’t just service—it’s community engagement, reimagined.
Instead of reacting to issues, we believe in preventing them. With tools like real-time alerts, automated order updates, and technical walkthroughs, we ensure most problems never reach your customer.
We’re not just support agents—we’re your brand protectors.
Discover how our order management system supports this approach
Businesses that implement multi-marketplace support—like the solutions offered by e.Soft—often see significant improvements in post-purchase operations. Most have cited improvements of more than 40 percent in processing returns, as well as improvements in retention of customers and subsequent orders.
When retailers develop and improve the local customer experience, like allowing customers to do curbside pickups and engaging with guided shopping, they usually end up with greater customer reviews and retention. Such strategy has the potential to generate better satisfaction scores according to the channels, especially the urban markets.
Advanced technical support and individual customer service have proven to reduce the rate of cart abandonment. The conversion and checkout completion are usually boosted at a rate of 15–20% by businesses that invest in such models.
With e.Soft, you don’t just offer service—you build loyalty, trust, and repeat business.
Whether you’re scaling across platforms or optimizing local storefronts, e.Soft Technologies is your partner for fast, intelligent, and fully tailored customer experiences.
Contact us now to learn how we can power your support strategy.
We blend trained human support agents with smart automation tools to deliver consistent, proactive customer experiences. Whether you’re running an eCommerce platform or a local service, we ensure every interaction is prompt, helpful, and aligned with your brand. Our approach reduces response times and increases customer satisfaction.
Yes! We provide end-to-end support for Shopify stores, covering both backend operations like order management and frontend support such as real-time customer chats. Our team ensures smooth customer journeys across all major marketplaces.
Absolutely. We offer specialized support for NYC-based businesses, including curbside pickup coordination, product availability checks, personal shopping assistance, and repair scheduling. Our local agents understand the pace and expectations of the NYC market.
Getting started is simple. Just reach out through our contact page or consultation form, and we’ll work with you to design a support strategy that fits your operations, customer volume, and budget. No off-the-shelf solutions—everything is customized.
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Email Us!Warehouse Management Software
An eCommerce platform specializing in home improvement, home goods, and outdoor products, aims to serve as a comprehensive source for household essentials. Life and Home gained popularity, resulting in a substantial increase in orders from various platforms.
Life and Home partnered with e.Soft to develop warehouse management software. This innovative solution automated the entire workflow of their warehouse operations, particularly focusing on inventory management.
By streamlining processes and ensuring accurate inventory tracking, the software helped Life and Home fulfill orders promptly and minimize delays.
This collaboration underscored Life and Home’s commitment to leveraging technology to enhance operational efficiency and customer satisfaction in the competitive eCommerce landscape.
Software Development
Shia PG is one of the Premier institutions based in Lucknow. their vast education and management activities required sophisticated software for precision, punctuality, and accuracy. they needed this software to automate various activities of their education system. e.Soft supported them with manual processes with highly responsive and easy-to-use software.
To fulfil the client’s requirements, e.Soft designed and developed comprehensive software that automates end-to-end activities of the institution right from student admissions to generating iCards, all using its cloud-based system.
The software developed by e.Soft manages all the routine as well as complex activities with precision. It has simplified all the major detailed activities of the admission management system.
The administrative processes of the Shia P.G. College were enhanced with our automation software.
Joint Secretary Manager
Automated Cloud Security Compliance with Cloud RAXAK - RAXAK Protect
The National Payments Corporation of India (NPCI) is a leading organization in India, responsible for operating retail payments and settlement systems. Given the critical role NPCI plays in India’s financial infrastructure, maintaining a robust security posture across its cloud environments is vital for protecting sensitive data, ensuring regulatory compliance, and preventing unauthorized access.
Cloud Raxak has partnered with e.Soft since our founding in 2014. All our product development activities, and our web presence has been exclusively developed by the talented engineers at e.Soft.
Throughout our continuing engagement, e.Soft has been responsive to our changing skill-set needs ranging from Python development, front-end development, testing, and web management in a flexible and timely manner. We simply could not have developed a world-leading best-in-class security product, winner of the Gartner Cool Vendor award, and deployed at some of the most demanding financial sector companies without this support.
Thank you e.Soft!
CEO
Technical Support
ChannelSale equips online Sellers with cutting edge powerful software solutions and expert services for automating sync of product listings, inventory, orders across various eCommerce platforms globally via a single software interface. e.Soft offers technical support to their business.
With a wide range of technological solutions and a highly experienced team they delivered excellent technical support to our business. They met our demands by providing undivided attention and support and made sure our business was scaled up successfully.
CEO
Software Solutions
Infinity Group is a prominent leader in the automotive aftermarket products industry across West Africa. e.Soft provided Infinity Group with a tailored, all-in-one software solution designed to address their specific operational needs, like import and forex management, inventory management, complex operations, legacy systems, and more.
When Infinity Group was expanding its network of retail sales and service centers across Nigeria and Ghana, e.Soft stepped in with a much-needed robust system to manage its complex import, forex, and inventory operations.
e.Soft’s custom-developed software addressed these needsby automating processes, integrating critical business functions, and providing real-time data and analytics. This solution empowered Infinity Group to streamline their operations, reduce manual errors, and scale confidently across the region.
We’ve been working with e.Soft Technologies since September 2024, and it’s been a really smooth collaboration so far. Their team worked closely with ours and helped speed up both our app and website development. We’ve been able to launch features faster, improve stability, and give our users a better overall experience. They’re responsive, easy to work with, and quick to adapt whenever things shift. It’s been a positive experience, and we’re looking forward to continuing the partnership.
Co-Founder
