Customer Service

Responsive and empathetic customer service

e.Soft ensures every interaction is tailored to provide prompt and effective solutions to enhance your overall experience Our customer service specialists are dedicated to offering you personalized support through phone, email, and chat. We handle inquiries, resolve issues, and provide technical guidance. Our services, from order management to post-purchase support, are comprehensive and designed to enhance your shopping experience across various marketplaces. Count on us for a smooth and productive interaction every time.

our skilled team

Key Features:

  • 01
    Personalized support via phone, email, chat
  • 02
    Comprehensive order management
  • 03
    Expert technical guidance
  • 04
    Proactive issue resolution
  • 05
    Detailed product and after-sales support
  • 06
    Enhanced multi-marketplace shopping experience

Customer Service for Multiple Marketplaces

Our comprehensive customer service for multiple marketplaces:

  1. Product Assistance

    Finding and selecting products.

  2. Order Placement

    Ensuring accurate order processing.

  3. Delivery Coordination

    Arranging and tracking deliveries.

  4. Returns & Refunds

    Managing smooth returns and refunds.

  5. End-to-End Service

    Full support from inquiry to post-purchase

Specialized Support for NYC Customers

  1. Product Availability Checks

    Confirm product availability pre-visit.

  2. Guided Ordering

    Smooth and error-free order placement.

  3. Curbside Pickup

    Convenient order pick-up from vehicles.

  4. Local Repair Coordination

    Assist with Hatchet Hardware repairs.

  5. Personal Shopper Service

    Expert assistance for in-store shopping.

  6. Inventory Management

    Ensure popular items are in stock.

  7. Feedback Collection

    Gather customer feedback for improvement.

  8. Rapid Response

    Quick resolution of any issues.



+91-22-49727454