OVERVIEW

A US based mid-sized online merchant dealing with home and office equipments. Serving a modest customer base with high quality products and services they have built the business around the ideals of excellent customer service.

Problem

The mid-size company was preparing for broadening their serving capacity. So, they planned on cutting down the cost and speed up the process by purchasing an off-the-shelf warehouse automation system. Instead of resolving their complexities, it added on more to their burden with nearly 50% of incorrect shipments which put their reputation at stake. This is where eSoft came into the picture. Within the tight deadline of 22 days we promised to find and implement a scalable solution to this business problem.

Solution

A team of 10 engineers was set up for this task and we followed a step by step approach to finish this project in the most systematic way possible as time was of major constraint.

1. Analyse: With intense research and analysis we deduced that the mismatch between the shipping information messaging queue speed and the time that the package spent on the weighing scale was the main cause of this whole issue.

2. Develop:We compensated for this mismatch by introducing a delay mechanism to ensure proper synchronization between Shipping Data MQ and the time spent on the weighing scale.

3.Testing: Implementing cyclical tests and final quality checks we ensured we deliver the final product to the client within 18 days.