Custom-built for Gorakhpur Municipal Corporation

Gorakhpur Smart
Civic Platform

Name: e.Soft Technologies
Rating: 4.1

A production-grade WhatsApp assistant giving citizens direct access to parking, garbage complaints, feedback, and bus ticketing — no app download required.

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Client

Gorakhpur Municipal Corporation

Industry

GovTech · smart cities

Engagement

Custom development

Ownership

Delivered to client

The Challenge

Municipal services were scattered
across offices and forms

Citizens had no single, low-friction channel to report issues, find parking, give feedback, or book smart-city bus tickets — driving foot traffic to already-stretched civic offices.

What We Built

One WhatsApp Assistant, four civic services

Parking Assistance

Smart parking assistance with location-based discovery

Garbage Complaints

Garbage complaint registration with photo and geo-tagging

Citizen Feedback

Citizen feedback collection and management workflows

Bus Ticket Booking

Smart-city bus ticket booking via guided conversation

Language Support

Access all smart-city services in Hindi and English

Ticket Tracking

Stateful sessions and structured ticket tracking with UUIDs

Outcome

"The platform modernizes municipal service delivery by letting citizens access multiple civic services directly through WhatsApp — reducing manual effort, improving engagement, and laying a scalable foundation for future smart-city initiatives."

Related Work

Mumbai

Lucknow

Connect Us

Gorakhpur SmartCivic Platform

Municipal services were scattered across offices and forms