e.Soft Technologies - Software Development Companye.Soft Technologies - Software Development Company
A WhatsApp assistant that lets residents check property tax details, pay online, and receive a receipt, without a trip to the municipal office or a separate payment portal..
Residents wanting to check or pay their property tax had to visit an office or use a portal that was not always easy to find or use. The corporation wanted AI application development that could carry the whole journey, from information to payment to receipt, inside a single chat.
One workflow covers tax information, payment, and receipt delivery
A routing engine directs citizens to the right service automatically
Interactive buttons and lists keep the journey simple to follow
PDF receipts are generated and delivered automatically through WhatsApp
Duplicate message handling keeps conversations clean and reliable
The workflow is built to extend to further civic services over time